Refund Policy


Return and Refund Policy

Last updated: February 10, 2021

Thank you for shopping at Soho Image Lab website  operated by Soho Image Lab  LLC.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Soho Image Lab LLC, 5031 Celtic Avenue  Queens, NY 11377.
  • Service refers to the Application or the Website or both.
  • Application means the software program provided by the Company downloaded by You on any electronic device, named Soho Image Lab
  • Website refers to Soho Image Lab, accessible from
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.


During the period of the quarantine, and until further notice we are not accepting returns, for the safety of our employees and their families. This is a temporary policy, and we will let you know when we are accepting returns again. If there is any issue with your order please call 347-935-3063 and email photos to We will fix any issues, but we can not accept returned items currently.

This policy will remain in effect until further notice.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. 

Equipment orders may not be canceled and refunded after the order is placed and payment is made. Equipment is manufactured for each order.     

All other items may be canceled up until we ship them. After an order is shipped it can not be canceled.  

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By visiting this page on our website:
  • By phone number: 347-935-3063

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase
  • Sale items may be returned, but if free shipping was applied the shipping cost will be deducted frm the refund. 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Custom made or cut vinyl items can not be returned. 
  • ALL EQUIPMENT can not be returned. You must work with the equipment manufacturer to fix issues with the unit.  

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

All products that are eligible for a return and refund will incur a 15% restocking fee.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

5031 Celtic Avenue Queens NY 11377

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By visiting this page on our website: https://www.imagelabny/policies/refund-policy
  • By phone number: 347-935-3063